Refund policy

Return and Refund Policy

We want you to feel good about your order from Mushroom Street Farms. If something is not right, please contact us within 30 days of delivery and we’ll do our best to make it right.

For unopened products, we accept returns within 30 days of delivery. Items must be unused, unopened, and in their original packaging. Once your return is approved and received, we’ll issue a refund to your original payment method.

For opened tinctures, supplements, or consumable products, we offer a one-time satisfaction guarantee on first-time purchases within 30 days of delivery. If you tried a product and are not satisfied, contact us with your order number and a brief note about the issue. We may offer a refund, replacement, or store credit at our discretion. We may ask for photos, lot information, or other details so we can review the issue.

Because our products are consumable, we cannot accept physical returns of opened products unless we specifically request them.

If your order arrives damaged, defective, incorrect, or missing an item, please contact us within 7 days of delivery with your order number and photos of the product and packaging. We’ll replace the item or issue a refund at no cost to you.

Shipping charges are non-refundable unless the issue was caused by our error. Customers are responsible for return shipping on standard unopened-product returns unless we provide a return label.

Subscription orders may be cancelled before the next order is processed. Once a subscription order has been processed or shipped, it is handled under this return and refund policy.

Bulk, wholesale, gift card, final sale, and third-party marketplace purchases are not eligible for returns or refunds through Mushroom Street Farms.

To start a return or refund request, contact us at info@mushroom.st with your order number and the email used at checkout.